Privacy Policy & SMS/Text Messaging Terms
Last Updated: 09/25/2025
Columbia Basin Chiropractic is committed to protecting the privacy and security of our patients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our practice, including through our website, patient portal, and text messaging services.
By visiting our website, providing us with your information, or opting in to receive text messages, you agree to the practices described below.
- Information We Collect
We may collect the following types of information:
- Personal Information – such as your name, date of birth, phone number, email address, mailing address, and insurance details.
- Health Information (PHI) – such as medical history, treatment information, or test results provided in our clinic or via our secure patient portal, in accordance with HIPAA.
- Website Usage Data – such as IP addresses, browser type, device information, and site interaction patterns using cookies or analytics tools.
- SMS/Text Messaging Information – including your mobile number and message history if you opt-in to receive text messages.
- How We Use Your Information
We use your information for purposes including but not limited to:
- Scheduling and confirming appointments.
- Providing healthcare services and communicating with you about your care.
- Sending appointment reminders, health updates, or important announcements.
- Offering promotions or special programs (only if you have opted in).
- Fulfilling legal and regulatory obligations.
- Improving our website and services.
- SMS/Text Messaging Terms
By providing your mobile phone number and explicitly opting in, you consent to receive SMS or text messages from Columbia Basin Chiropractic. These may include:
- Appointment confirmations and reminders.
- Health and wellness notifications.
- Promotions and special offers (only if you have opted in to receive marketing messages).
- Billing or account-related alerts.
Opt-In
- You must provide express consent (for example, by checking a box or signing a form).
- You must be the owner or authorized user of the mobile number provided.
Message Frequency
- You may receive up to 4–6 messages per month, though frequency may vary depending on your appointments or services.
Opt-Out
- You can stop receiving messages at any time by replying STOP to any message.
- You may also contact us at (509) 582-3549 or info@columbiabasinchiropractic.com to request removal from SMS communications.
Help/Assistance
- Reply HELP to any message for more information or call us at (509) 582-3549.
Fees
- Standard message and data rates may apply depending on your mobile carrier.
- Columbia Basin Chiropractic is not responsible for these charges.
Privacy and Data Security
- We do not sell, rent, or share your phone number with third parties for marketing purposes.
- Your mobile number is securely stored and only used for communications you have consented to receive.
- All communications containing Protected Health Information (PHI) are handled in compliance with HIPAA guidelines.
- Data Protection and HIPAA Compliance
We follow all HIPAA standards for protecting your medical and personal information.
- Access to your health records is limited to authorized staff only.
- Electronic records are stored securely and encrypted when transmitted.
- We train our staff regularly on HIPAA compliance and patient confidentiality.
- Third-Party Services
Our website may use third-party services such as analytics or appointment scheduling tools. These services may collect non-identifiable data to help us improve your experience.
- If you use our patient portal or scheduling system, those platforms are also bound by HIPAA compliance rules.
- Your Rights
You have the right to:
- Request a copy of your health records.
- Request corrections to your records.
- Withdraw consent for marketing communications at any time.
- File a complaint if you believe your privacy rights have been violated.
- Cookies and Website Tracking
We may use cookies or similar technologies to improve site performance and user experience. You can disable cookies in your browser settings, though some features may not work correctly.
- Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with a revised “Last Updated” date. If significant changes are made, we will notify you via email, SMS, or website notice.
- Contact Information
If you have questions about this Privacy Policy or your information, please contact us:
Columbia Basin Chiropractic
1305 Fowler St., Suite 1C
Richland, WA 99352
Phone: (509) 582-3549
Email: info@columbiabasinchiropractic.com